No More “No Refunds”

Refund Protection can cover up to 100% of your registration or booking costs if something unexpected comes up.
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Flexibility when you need it most.

Life doesn’t always go according to plan – weather cancels your flight, people get sick, and emergencies happen. With Refund Protection, you can book with confidence knowing you won’t lose your investment if the unexpected forces you to cancel. It’s simple, affordable peace of mind for your registration, booking, or reservation.

What’s covered:

Illness or Injury: You become seriously ill or injured and are advised not to attend by a doctor.
Family Emergency: A family member is hospitalized or needs your care unexpectedly.
Weather: If severe weather makes it impossible for you to get to the event.
Car Breakdown: Your vehicle breaks on the way to the event, preventing you from getting there.
Job Loss or Relocation: You or your spouse lose a job (after 3+ years) or are relocated 100+ miles for work.
Emergency Service Duty: You are called to active duty as military, police, fire personnel, or first responder.
Pregnancy/Adoption: A child is placed in your care or you become pregnant after booking and a doctor advises you against attending.
Home Emergency: Your home becomes uninhabitable due to flood, burglary, vandalism, or a natural disaster.

What’s not covered:

Pre-existing medical issues (from the past 90 days) that prevent your attendance.
Personal schedule conflicts or a change of plans.
Foreseeable events at the time of booking or registration.
If the event is cancelled by the host for any reason (including weather).
*Please refer to your certificate of coverage for a detailed list of covered perils.

How It Works

Frequently Asked Questions

What is covered by Refund Protection?

Covered reasons for reimbursement can include injuries, illnesses, family emergencies, job loss and so much more. Please refer to your certificate of coverage for a full list of covered perils.

How does Refund Protection work?

Registration and booking fees for events and activities are typically non-refundable. Refund Protection provides a reimbursement if you are forced to cancel for a covered reason.

How long am I covered?

Coverage starts the day after the policy is purchased. You are eligible to file a claim if a covered peril occurs on or after the first day of coverage or at any point during the event or activity.

What if I only have to cancel part of my reservation?

If the covered reason occurred prior to start of the event, you are eligible for a full refund. If the reason for withdrawal occurs during your event, you will be provided a pro-rated reimbursement.

How do I file a claim?

After purchase, you can create a free account in our Customer Portal. The portal will display a full. list of your active policies and links to begin the claims process. Click here for instructions on how to create an account.

Can I cancel my policy?

If you are not satisfied with the product for any reason, you have the option to cancel your policy within ten (10) days of the initial purchase date – as long as you have not filed a claim. To cancel your policy, please contact us at support@vicoverage.com.

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